Gaya APA

Tjiptono, F., Chandra, G. (2019). Service, quality & customer satisfaction (Edisi 5) (Ed. 5). Yogyakarta: CV. Andi Offset.

Gaya MLA

Tjiptono, Fandy., Chandra, Gregorius. "Service, quality & customer satisfaction (Edisi 5)". Ed. 5 Yogyakarta: CV. Andi Offset, 2019. Fakultas Bisnis.