Gaya APA

Brocke, J., M.Rosemann, . (2010). Handbook on business process management 1 : intruction, methods, and information systems . New York: Springer.

Gaya MLA

Brocke, J.Vom., M.Rosemann, . "Handbook on business process management 1 : intruction, methods, and information systems". New York: Springer, 2010. UMUM.