Gaya APA
Tjiptono, F.
(2017).
Service management - mewujudkan layanan prima
.
Yogyakarta:
CV.Andi Offset.
Gaya MLA
Tjiptono, Fandy.
"Service management - mewujudkan layanan prima".
Yogyakarta:
CV.Andi Offset,
2017.
Manajemen Administrasi D3.