Gaya APA
Tjiptono, F., Chandra, G.
(2011).
Service, quality & satisfaction
(
Ed. 3)
.
Yogyakarta:
Andi.
Gaya MLA
Tjiptono, Fandy., Chandra, Gregorius.
"Service, quality & satisfaction".
Ed. 3
Yogyakarta:
Andi,
2011.
Manajemen Administrasi D3.