Gaya APA
Gaspersz, V. (2003).
ISO 9001: 2000 and continual quality improvement .
Jakarta:
PT.Gramedia pustaka utama.
Gaya MLA
Gaspersz, Vincent.
"ISO 9001: 2000 and continual quality improvement".
Jakarta:
PT.Gramedia pustaka utama,
2003.
Manajemen Administrasi D3.