Gaya APA
Tjiptono, F., Agung, G. (2005).
Service, quality & satisfaction (Ed. I).
Yogyakarta:
CV Andi Offset.
Gaya MLA
Tjiptono, Fandy., Agung, Gregorius.
"Service, quality & satisfaction".
Ed. I
Yogyakarta:
CV Andi Offset,
2005.
Manajemen Administrasi D3.